Feedback Software
Use any channel of communication
Surveys can be invited through different interfaces. Base channels: Web, SMS, SMS-to-Web, Push-to-Web, IVR, E-mail.
Optional: any other channel of interest to your business can be connected.
Generate a positive brand image
Improve the customer experience and address product pain points through customer feedback. Get feedback from customers and change the course of your business based on real feedback from users, not guesswork.
Save money on marketing staff
With surveys, you can easily conduct your own market research; track the process and see respondent engagement. "Feedback" will provide fresh assessments and promptly respond to them before starting planning and drafting an immediate roadmap. Compiling the questionnaire is intuitive and takes a few minutes.
Get around the problems of the sales department
Often marketing and sales departments have difficulties with customer feedback: unnecessary costs of call centres, slow data processing, outbound communication crossings with customer, no history of customer interaction, no single place to view results and no single methodology to calculate loyalty scores. With Feedback it's easy to avoid them.
Increase company profits
A customer-focused business can quickly get information through surveys and convert it into profits. It's money without investing in advertising - just the information from customers.